When shopping online, a clear and fair returns policy can significantly enhance the customer experience. At Dorji Australia, customer satisfaction is a priority, and our returns policy reflects that commitment. Here’s an overview of what you need to know about returning items to Dorji Australia.
Key Aspects of Dorji Australia’s Returns Policy
Eligibility for Returns
Dorji Australia allows customers to return items within a 60 day time period after purchase. However, it’s important to check the specific terms associated with your order, as this may vary. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
How to Initiate a Return
To initiate a return, customers can easily access the contact portal on the Dorji Australia website. It’s essential to follow the steps carefully to ensure a smooth return process. Alternatively, customers can communicate via the email admin@dorji.com.au.
Return Shipping
In most cases, customers are responsible for the return shipping costs. However, if the return is due to a defective or incorrect item sent by Dorji Australia, we will cover the shipping costs. It is advised to customers, that they keep the shipping receipt until the return is processed.
Refund Process
Once the returned item is received and inspected, Dorji Australia will process the refund. Refunds are typically issued to the original payment method. Depending on your bank, it may take several business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item for a different size or colour, it’s recommended to return the original item and place a new order for the desired product. This approach ensures you get what you need without delays.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that Dorji Australia can evaluate the issue and make it right.
Change of Mind
You may return unopened and damage-free items within 7 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind.
Special Considerations
Certain items may have different return policies, such as sale items or personalised products. Always review the product description or contact customer service for clarification on specific items.
Customer Support
Dorji Australia prides itself on providing excellent customer service. If you have any questions regarding the returns process, our customer support team is readily available to assist you via the email admin@dorji.com.au.
Our Message
Understanding the returns policy at Dorji Australia is essential for a seamless shopping experience. By familiarizing yourself with their guidelines, you can shop confidently, knowing that if something doesn’t meet your expectations, you have options for returning or exchanging your purchase. Always keep your receipt and follow the outlined steps to ensure a hassle-free return process. Happy shopping!